Things come up — we get it. Just tell us at least 4 hours before your appointment and there's nothing to pay.
Under 4 hours, cancelling or moving your booking costs 50% of the service.
A booking holds a named barber and a chair for you, and nobody else. That chair stays empty because people book in advance.
1. Why we have a policy at all
8Studios is a small studio. When you book, you are not joining a queue — you are reserving a named person and a chair for a set length of time. That time is held for you and nobody else.
Most of our clients book days ahead. So when a slot is given up a couple of hours before it starts, it usually just stays empty. Over a month that adds up to a real number of empty chairs, and that is real money for the team standing beside them.
None of this is meant to make booking feel risky. Plans change, and we would much rather you told us than quietly didn't come.
2. The rule: 4 hours
This is the part the system actually applies:
- Cancel or move your booking at least 4 hours before the start: no charge.
- Cancel less than 4 hours before: 50% of the service price.
- Move less than 4 hours before: 50% of the service price. This applies whether the new time is on the same day or another day — the original chair still stays empty.
- The 4 hours are counted from your original appointment time. So if you are booked for 18:00 and ask us in the morning to move you to midday, there is nothing to pay.
You can cancel or reschedule by:
- Rescheduling or cancelling online (if you booked with an account), or
- Contacting us on WhatsApp or by phone: +971 52 178 7976, or
- Emailing us at booking@8studiosdubai.com
3. The request: 24 hours
This one is a request, not a rule. Nothing is charged for it and nothing is tracked.
If you already know you can't make it, telling us a day ahead gives us a genuine chance to offer the slot to someone else. Four hours almost never does. We'd really appreciate the earlier heads-up whenever it's possible — it makes a genuine difference to the people working that day.
4. No-shows
A no-show means you do not attend your appointment and do not tell us in advance. Because the time and the chair were held for you, a no-show fee of 50% of the booked service value applies.
- The fee is 50% of the total value of the booked service(s).
- It is recorded against the contact details used for the booking (email and/or phone number).
- It is added to your next visit and settled before or together with your next appointment.
5. Running late
If you arrive late, we'll do our best to fit you in, but the service may have to be shortened, and some services may not be possible on the day. A quick message on the way helps more than you'd think.
6. How a fee is handled
- A fee is linked to your customer profile (email/phone) and stays payable until settled.
- It is included in your next bill at 8Studios.
- If you think a fee was applied wrongly, write to us at admin@8studiosdubai.com.
7. Exceptional circumstances
We are reasonable people. If you missed your appointment because of a genuine emergency, write to us at admin@8studiosdubai.com.
8. Acceptance
By confirming a booking with 8Studios, you confirm that you have read and accepted this Booking, Cancellation & No-Show Policy.